Products
Join the waitlist, the process is simple
- Go to the product page of the item that you would like notification of
- Choose the options you are looking for.
- Enter email in box below price and click “Join”
- You will be notified as soon as the item returns to stock.
Our purchasing department re-orders all our items at a preset threshold BEFORE they are out of stock.
At that point, it is up to the manufacturer to ship the orders to us in a timely manner. Most manufacturers who have strong dealer support will have these to us within 4 weeks. For the items that are still out of stock after 4 weeks, the manufacturer can give us an ETA, but 9 times out of 10, it is horribly inaccurate. So, to give you that ETA would basically make us perpetuate the inaccurate.
For this reason, we do not give ETA’s. Join the waitlist, sit tight, and know the purchasing department is harassing distributors/manufacturers for inventory.
Absolutely, send an email to Info@VantageDefense.com to see if this can be acquired and possible lead times.
We are not a repair shop or a manufacturer service center for third party brands. If your product does not fit correctly, is damaged or defective, or has what appears to be manufacturing defects, it is the Manufacturer’s responsibility to correct it, not ours. We’ll do everything we can to help – but we’re not authorized to repair stuff.
If the issue is something the manufacturer needs to address, we’re happy to help you get in touch with them. However, all repair/replacement services will have to be directly between you as the customer, and the OEM. This applies to all purchases, including firearms, NFA items, accessories and parts, etc.
Orders / Shipping / Returns
In stock Products (Non Firearms / NFA): The minions are loaded on caffeine and try to get all orders placed processed and on its way to you / store moments after order is placed.
Firearms / NFA: Lead times are dependent on the customer providing FFL information and or approval of Form 3 for NFA Items
Well that sucks.
We recommend you call your local post office and see what they can tell you. They often have more info. We can’t find any more info on our end.
Please let us know what you find out! If it’s been lost or stolen, we’ll still see what we can do to get you your order.
If you contact us during the processing phase of your order, we should be able to cancel your order. That is if you are fast enough to cancel prior to our picking/packaging minions throwing that order together. Once that shipping label has been scanned we are no longer able to cancel the order.
If you’re quick enough, You can cancel your order by emailing us at Sales@VantageDefense.com, or using our Contact Us form. Please supply your name, order number, and the reason for the cancellation. The reason won’t change anything, we just like to know.
NFA orders required additional processing on our end, thus the cancellation policies are more complex.
- Orders cancelled before the Form 3 has been filed will incur a 15% cancellation fee.
- Orders cancelled after the Form 3 has been filed will incur a 25% cancellation fee.
- Once the ATF has approved a Form 3, no cancellations will be accepted, and the can will be shipped to your dealer as it will have already been transferred to them with the ATF.
Please be aware of these policies and understand that by ordering a suppressor/SBR through our website, you accept these terms fully.
If you aren’t happy with your purchase, you can return eligible products as follows:
- For a full refund minus 10% restocking fee, minus shipping costs, for days 0-30.
- Vantage Defense does not refund any shipping costs for orders returned without cause. This includes original shipping costs and return shipping costs.
Please include your name, order number, a note requesting that a return be processed, and the reason. Once our staff has the opportunity to inspect the item’s condition and verify it’s state, we’ll issue a refund. We do not refund shipping costs.
Failure to include all requested information may delay any refunds or exchanges.
- Items must be in new condition, unopened if it ships in a sealed package, and unmounted, and undamaged.
- Items must be returned with ALL accessories, parts, tools, documentation, and other materials as shipped from our shop.
- Failure to return everything for that item in question will automatically incur a 25% restocking fee.
We cannot accept returns on serialized items such as lower receivers or firearms, or NFA items. We cannot make exceptions to this rule – once we transfer an item, it’s no longer ours. Please understand that we hate to put our customers in this position, but it’s the nature of the industry and the legal implications on NFA items.
If WE made a mistake, we’ll make it right if notified within 10 days of receipt of item. We will either work with you to swap out the item, offer store credit to make it right in lieu of a return, or refund the item upon return.
- You’ll receive a pre-paid return shipping label by email. Please ensure the email you used for the order is accurate – if it isn’t, you won’t get the label.
- Once we receive the shipment and we inspect it, we will ship out the correct item, issue store credit, or refund the order.
- The same conditions apply as above, returned item must be in new condition. If it has been opened, mounted, or damaged, you will be charged a 15% restocking fee.
In the event that a refund is necessary, please understand that it can take 3-7 business days for it to process. If you have not received your refund within 7 business days of getting the order update, please send us an email at Sales@VantageDefense.com inquiring to the status. We’ll do everything we can to resolve any refund issue to your satisfaction.
Information